Terms Of Service
Please read the Terms Of Service before using our services, last update: 03/01/2024.
1 Application & agreement
1.2 RoyaleHosting B.V. only supplies products to customers who have agreed to the terms and conditions.
1.3 Dutch law applies to these terms and conditions.
1.4 RoyaleHosting B.V. is authorized to change the terms and conditions at any time without notice.
1.5 The agreement starts when the confirmation email of the order is sent.
1.6 If a part of the agreement is not legally valid, this does not affect the validity of the rest of the agreement.
1.7 RoyaleHosting B.V. expects the customer to provide all truthful information on registration; payment information should be accurate and belong to the registering individual, unless it pertains to someone under the customer's custody or guardianship.
1.8 RoyaleHosting B.V. will never send any marketing-related emails without an unsubscribe button. Marketing emails will only be sent with prior permission from the customer; unsolicited messages will not be sent.
2. Delivery & obligations
2.1 RoyaleHosting B.V. aims to deliver the product within 24 hours, unless stated otherwise in the product description.
2.2 RoyaleHosting B.V. delivers products only if the corresponding invoice is marked as paid.
2.3 RoyaleHosting B.V. guarantees that the product meets the specifications and conditions stated in the offer.
3. Payments & invoicing
3.1 We use the payment term indicated on the invoice unless agreed otherwise.
3.2 Services might not be activated automatically after payment verification.
3.3 The purchased service is automatically suspended when this service is overdue.
3.4 The right of withdrawal begins upon activation of the service and lasts for 14 days.
3.5 The right of withdrawal is only legally valid if the procedure takes place via means of communication stated in Article 10 paragraph 1 with the exception of means of communication 2, 3, and 5.
3.6 The right of withdrawal is only legally valid if the procedure is via RoyaleHosting B.V. and not through third parties.
3.7 The right of withdrawal is not valid on custom spec to-order services, such as but not limited to custom dedicated servers and custom VPS products.
3.8 The right of withdrawal is not valid for business customers.
4. Intellectual property
4.1 Images, illustrations, texts, video(fragments), etc. on all platforms of RoyaleHosting B.V. are only indicative and cannot be used as a result of a termination of an agreement or return of payment.
4.2 Copyright applies to all images, illustrations, texts, video (fragments), and other visual aspects.
5. Liability
5.1 RoyaleHosting B.V. is not liable for damages resulting from service interruptions or maintenance.
5.2 The maximum liability will never exceed the value of the service.
6. Force majeure
6.1 Force majeure means errors of suppliers of RoyaleHosting B.V., interruptions, malfunctions, (terrorist) attacks, fire, water damage, internal problems, licensing problems, DDoS attacks, and problems in the business operations of third parties.
6.2 If the force majeure situation lasts longer than 30 days and after 30 days still affects the service, both parties are entitled to terminate the agreement. Reimbursement does not apply in any situation.
7. Technical
7.1 The servers of RoyaleHosting B.V. are located in various data centers such as but not limited to: Equinix AM5 Amsterdam, Evocative EWR1 New York, and Nikhef Housing Amsterdam.
7.2 RoyaleHosting B.V. performs irregular backups and is not obligated to provide regular backups or restore data.
7.3 Maintenance work may occur without prior notice, and interruptions due to maintenance is not considered downtime unless agreed upon in our SLA.
7.4 At the time of excessive use of a service, RoyaleHosting B.V. is authorized to suspend the service or charge an additional invoice for the costs incurred.
8. Pricing
8.1 All prices indicated on the internet site or communication platforms of RoyaleHosting B.V. are only indicative and subject to printing, typesetting, and spelling errors. The indicated price does not affect the validity of the agreement.
8.2 When RoyaleHosting B.V. adjusts the prices of a product or service, this will be applied to the next invoice.
8.3 All prices on the internet site of RoyaleHosting B.V. exclude VAT for people outside The Netherlands.
8.4 All prices on the internet site of RoyaleHosting B.V. are in Euro.
8.5 RoyaleHosting B.V. is authorized to adjust prices if communicated to the customer at least 14 days in advance.
9. Use
9.1 It is prohibited to use RoyaleHosting B.V.'s services for activities that contravene Dutch law, such as but not limited to DDoS attacks, spreading defamatory messages, racism, hate speech.
9.2 Should RoyaleHosting B.V. determine that there is a potential for disruption, harm, or any other threat to the integrity of our services, the functioning of our computer systems or network, or that of third parties, especially due to activities such as hacking, denial of service attacks, exploitation of bugs, or vulnerabilities in the software of RoyaleHosting B.V. or that of third parties, RoyaleHosting B.V. reserves the right to implement any reasonable measures deemed necessary to mitigate or prevent such risks.
9.3 RoyaleHosting B.V. may recover damages from violations of these Terms of Use. You indemnify RoyaleHosting B.V. of all third-party claims related to damage resulting from a violation of these Terms of Use.
10. Communication
10.1 RoyaleHosting B.V. handles the following ways of communication:
- The internet site(s):
- E-mails sent from the e-mail addresses which look like the following:
- *@royalehosting.net
- *@royalehosting.nl
- X (formerly Twitter):
- Instagram:
- LinkedIn:
- Our 'Discord Inc.' Server (399245063600865290).
10.2 RoyaleHosting B.V. can be reached under the email address [email protected], and our internet site (mentioned in article 10.1).
11. Definitions
11.1 “Customer" refers to the purchasing party, the person or legal entity who purchases a service from RoyaleHosting B.V.
11.2 "RoyaleHosting B.V." is defined as the business entity registered under the trade name "RoyaleHosting B.V." with Chamber of Commerce number 82651329, located at Tuinstraat 1, 7701GX, Dedemsvaart, The Netherlands.
11.3 “Personnel” means everyone who is employed or hired by RoyaleHosting B.V.
11.4 "Management" refers to the individuals holding positions within the C-Suite of RoyaleHosting B.V.