Terms Of Service
Please read the Terms Of Service before using our services, last update: 29/06/2021.
1.0 Application & agreement
1.2 RoyaleHosting B.V. only supplies products to customers who have agreed to the terms and conditions.
1.3 Dutch law applies to these terms and conditions
1.4 RoyaleHosting B.V. is authorized to change the terms and conditions at any time without notice
1.5 The agreement starts the moment the customer receives an (whether or not automatically generated) email containing the confirmation of the order.
1.6 If a part of the agreement is not legally valid, this does not affect the validity of the rest of the agreement.
1.7 RoyaleHosting B.V. expects the customer to provide all information provided on registration if payment is completely truthful and is only your own unless you have custody or parenthood of the person you are registering for
1.8 RoyaleHosting B.V. will never send any marketing related emails without containing a unsubscribe button, RoyaleHosting B.V. also never sends any marketing emails without prior permission from the customer, RoyaleHosting B.V. will also never send any unsolicited messages.
2. Delivery & obligations
2.1 RoyaleHosting B.V. tries to deliver the product within 24 hours as far as possible, unless stated otherwise in the product description.
2.2 RoyaleHosting B.V. delivers products only if the corresponding invoice is marked as paid.
2.3 RoyaleHosting B.V. guarantees that the product meets the specifications and conditions stated in the offer.
3. Payments & invoicing
3.1 We use the payment term indicated on the invoice unless agreed otherwise.
3.2 Services are activated at the time of payment verification. This process is automated.
3.3 The purchased service is automatically suspended when an invoice is not paid.
3.4 The right of withdrawal starts at the time of activation of the service and lasts 14 days.
3.5 The right of withdrawal is only legally valid if the procedure takes place via means of communication stated in Article 10 paragraph 1 with the exception of means of communication 2, 3, and 5.
3.6 The right of withdrawal is only legally valid if the procedure is via RoyaleHosting B.V. and not through third parties.
3.7 The right of withdrawal is not valid on custom spec to order services, such as but not limited to custom dedicated servers, custom vps products.
4. Intellectual property
4.1 Images, illustrations, texts, video(fragments), etc. on all platforms of RoyaleHosting B.V. are only indicative and cannot be used as a result of a termination of an agreement or return of payment.
4.2 Copyright applies to all images, illustrations, texts, video (fragments), and other visual aspects.
Liability
5.1 RoyaleHosting B.V. is never liable for damage resulting from service interruptions or maintenance.
5.2 RoyaleHosting B.V. is never liable for damage incurred by personnel of RoyaleHosting B.V.
Force majeure
6.1 Force majeure means errors of suppliers of RoyaleHosting B.V., interruptions, malfunctions, (terrorist) attacks, fire, water damage, internal problems, licensing problems, DDoS attacks, problems in the business operations of third parties.
6.2 If the force majeure situation lasts longer than 30 days and after 30 days still affects the service, both parties are entitled to terminate the agreement. Reimbursement does not apply in any situation.
7. Technical
7.1 The servers of RoyaleHosting B.V. are located various datacenters such as but not limited to: Equinix AM5, Cellnex Wormer, Cellnex Amsterdam, SmartDC Rotterdam, INAP New York, Cellnex ijsselstein, Nikhef Amsterdam.
7.2 RoyaleHosting B.V. makes backups, but irregularly. RoyaleHosting B.V. is not required to make regular backups of services and cannot be required to restore backups.
7.3 RoyaleHosting B.V. performs irregular maintenance of the services, both physically and remotely. Maintenance work does not have to be announced in advance. The interruption of working hours resulting from maintenance work is not regarded as downtime.
7.4 RoyaleHosting B.V. is not liable for errors made by technical personnel.
7.5 At the time of excessive use of a service, RoyaleHosting B.V. authorized to suspend the service or charge an additional invoice for the costs incurred.
8. Pricing
8.1 All prices indicated on the internet site or communication platforms of RoyaleHosting B.V. are only indicative and subject to printing, typesetting, and spelling errors. The indicated price does not affect the validity of the agreement.
8.2 When RoyaleHosting B.V. adjusts the prices of a product or service, this will be applied to the next invoice.
8.3 All prices on the internet site of RoyaleHosting B.V. are in Euro and excluding vat.
8.4 RoyaleHosting B.V. is authorized to adjust prices if communicated to the customer at least 14 days in advance.
9. Use
9.1 It is not allowed to use the services of RoyaleHosting B.V. to be used for purposes that are contrary to Dutch law, such as DDoS attacks, spreading defamatory, defamatory, or hateful messages, racism, etc.
9.2 As in the opinion of RoyaleHosting B.V. nuisance, damage, or other danger arises for the functioning of our services or the associated computer systems or the network of RoyaleHosting B.V. or third parties, in particular through hacking attempts, denial of service attacks, bug exploitation or leaks in the software of RoyaleHosting B.V. or third parties, RoyaleHosting B.V. is entitled to take all measures it reasonably considers necessary to avert or prevent this danger.
9.3 RoyaleHosting B.V. may recover damages from violations of these Terms of Use. You indemnify RoyaleHosting B.V. of all third-party claims related to damage resulting from a violation of these Terms of Use.
10. Communication
10.1 RoyaleHosting B.V. handles the following ways of communication:
- The internetsite(s):
- Twitter:
- Instagram:
- E-mails sent from the e-mail addresses which look like the following:
- *@royalehosting.nl
- *@royalehosting.net
- Our 'Discord Inc.' Server (399245063600865290).
10.2 RoyaleHosting B.V. can be reached under the email address [email protected], via our Discord server (mentioned in article 10.1), our social media channels (mentioned in article 10.1) and our internet site (mentioned in article 10.1).
11. Definitions
11.1 “Customer" means the purchasing party, the person who purchases a service from RoyaleHosting B.V.
11.2 "RoyaleHosting B.V." is understood to mean: the business operations of the company registered under the trade name "RoyaleHosting B.V." under Chamber of Commerce number 82651329, located at Tuinstraat 1, 7701GX, Dedemsvaart.
11.3 “Personnel” means everyone who is employed by RoyaleHosting B.V.
11.4 "Management" means the officers of the position (s): Chief Executive Officer, Chief Operational Officer, Chief Financial Officer, System Administrator.